Returns Policy

If you are not fully satisfied with your purchase, you may return it under the following conditions. 

1. Eligibility for Returns:

   • Items must be returned within 30 days of receipt.
   • Items must be in their original condition, unused, and with all original packaging and tags attached.

2. Return Process:

   • Contact our customer service team at hello@avreind.com to initiate a return.
   • Provide your original order number and state your reason for the return.
   • Our team will review your request and provide you with a return authorisation and further instructions.

3. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

4. Shipping:

   • Customers are responsible for return shipping charges for unwanted items.
   • For your protection, please be sure to return your goods via recorded or registered post.
   • Shipping costs and for international orders, import duties and taxes are non-refundable.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at hello@avreind.com with details of the product and the defect.
   • We will provide a replacement or refund for defective items.